BenQ BenQ W1070 Projector Waves Off: Change of Address and Customs Appeal After Delivery

Always wanted to install a home theater, enjoy watching movies at home on weekends . Helpless is not rich second generation or official second generation, silk silk office workers finally got a down payment , The house is being renovated, rush to sea Amoy projector, just to see the United States and Asia special BenQ W1070, plus a 5% cash back for the construction of the bank's credit card and Tianmei timepieces The tossing journey began. W1070 is worth a lot of money, and my house hasn't reached this stage yet. Simply bask it out and write my experience for everyone to share experience.

Let's look at the introduction: 6-speed 6-segment color wheel W1070 is a relatively hot model in the recent projector, because its configuration is very suitable for the formation of 3D high-definition home theater, so it has attracted a lot of people's attention. W1070 uses DLP display technology, nominal brightness of 2000 lumens, contrast ratio up to 10000:1, standard resolution of full HD 1080p (1920×1080), 6-speed 6-segment color wheel, and supports DLP LINK 3D, Blu-ray 3D and NVIDIA 3D VISION display technology. The zoom ratio is 1.3:1, and the lamp life in normal mode is 5000 hours.

When we placed orders on July 5th, we all knew that the USES's free express USPS was "to force" and I didn't manage it again. After receiving an e-mail about the 14th, saying that my goods because no one received, give me to the post office, let me get it myself! ! ! The moment is big, how is this going? Hurriedly check the Internet, the original address I left a transfer company OR warehouse for the address, the original address does not receive. Since I hadn't scouring things this time, I didn't see the web page prompts, I talked with the transshipment company customer and he suggested that I talk to Meiya customer service. So I had to talk to Meiya Customer Service, get a good word for Kingsoft, get online translations, communicate with customers, and customer service is more agile and patient. I can also understand the meaning of my Chinese primary school English. It seems that Meiya has defined a customer communication time is 3 Minutes, it will be lost after a while, but it can be connected again by the other party. After two reconnections, the customer agrees: 1 Send me another address (Rebuilding the order, no need to pay, watch No goods, agreed to return money); 2 they have been issued to recover the goods, I do not need it. Because I wanted to receive the goods as soon as possible, in a hurry, I re-registered the address of Shunfeng Haitao to receive the goods (this is another reason for future tossing).

This shipment was very forceful. Communication was finished on the afternoon of the 14th and sent on the 16th. At this time, the accident happened again. Meiya Customer Service gave me an e-mail and asked me to return the goods to the old postal post office! ! ! No choice but to reply to a letter: What do you think, if I get the goods, but also use the application to re-delivery? ? ? Meiya customer service quickly replied: I was wrong, sent the wrong, please forgive me. During this period, I was afraid that I did not make it clear. I was specifically looking for people to see my chat records and e-mails. I was sure that they were clear about the old address of the goods. They were responsible for recovering and they had nothing to do with me. They also translated my reply e-mails. I can't afford to hurt my primary school English level. . .

Behind is the transfer, weighed 9.9 pounds, transfer freight 60 knives.

About 3 days later, the customer of SF Express called me and said that the expected tariff was 885 yuan, and asked if they agreed, but because of the inconvenience of going out for a direct phone call at the time, they said to ship first. After 7 days, it was sent to income and a 885-yuan tariff was paid by credit card. Let's take a few pictures and start the test. No problem. (drawings).

Oversea packaging, shock-absorbing airbags also broke three, but fortunately the machine is flawless.

Packaging

It's a real face, workmanship

Accessories for remote controls, cables, etc., have already been prepared to replace the American standard power cord

The interface is very complete

The cooling holes on both sides of the machine, silver gray texture is also OK

I bought a BenQ MP525 long ago and it looks like I feel pretty much like I haven't made much progress.

After receiving the merchandise, I was overjoyed. The more I thought I was getting wrong, the more everyone thought that the projection was 100 or 200, but it was at most $500. How was this expensive? I calculated the tax rate by 20% according to the price, so I immediately checked the information. SF email communication.

The dialogue and mail communication content is as follows:

I: The projector is 10% for the customs tax pass. Why does it take me 20%? Attach Customs Tax Form

SF: A single number XXX consignment is a cinema projector. The declared value is 699 US dollars, the tax rate is 20%, the exchange rate is 6.33, and tax is 69920% 6.33=884.93 CNY.

I: My BenQ W1070, for home projectors. Not a cinema projector. The link to BenQ's official website is as follows, which clearly proves that the projector I bought is a home projector. According to the "Customs General Administration of Public Administration Announcement No. 15 of 2012", referring to "The People's Republic of China Entry Goods Duty Paid Price List", it shall be in accordance with the tariff number Video The projector tax rate should be 10% The total price should be 69910% 6.33 = 442.4 yuan

SF: We have already sent the shopping link you provided to relevant colleagues to verify again, and we will reply you again.

SF: According to your shopping link verification, this tax rate should be 10%, so the tax should be $699 × 10% × 6.33 = 442.4. We have registered to inform colleagues of the refund of 442 yuan that was collected.

I: Please help verify when you can return to the account? Is it back to my original payment card? Or is it in my account? Thank you!

SF: Hello! The tax difference will be returned to you in cash by the salesman. At present, the process has been processed and will be returned to you as soon as possible. Please wait for the next time.

Feelings: As a whole, SF Customer Service is still relatively easy to communicate, and the email response is also timely. Relative to the previous use of other transport is still relatively regular points, rational basis or can be refunded. Reference to the “General Administration of Customs Announcement No. 15 of 2012” website (with item classification and taxation price list): Link

A scanned copy of the customs tax receipt issued to me later:

This thought that the matter was over, and on August 1 it took a twist and went to nothing to amend Amazon's delivery address. Shun took a look at the original transport company, but found that 11 pounds of goods were in the warehouse for 11 days! ! ! Quickly contact customer service to ask how it happened, after I consulted last time, they find someone to go to the post office to get me back and put it into storage! OH MY GOD!!! I took the initiative to send emails to Amazon about this and said that the transhipment company asked me to send out the freight to return the goods. The estimated cost is 30 knives. Amazon responded that I hope to return as soon as possible, and I would like to pay 30 knives. So I Let the transshipment company initiate a return and attach a return label. The actual return uses 16 knives (11 knives transfer charge + 5 knives return charge), and 14 knives are transferred. . At present, Amazon emailed me to receive the return. Things finally come to an end! ! !

About product use experience. This can only be apologetic. The renovation has just begun to hydropower today. Can not provide specific installation and use of results. Let me talk a few points about communicating with electricians and designers.

Use feelings: at home under the test, no screen shot, cast on the white wall, enough home brightness, the effect is not bad. The wire did not use any good equipment. Compared with the few low-cost commercial machines in the unit, it is obviously very effective.

The projection screen is being selected. At present, it is planned to be on the gray screen. It is estimated that the budget will be around 2000, and the selected Taobao one customized. The size is expected to be between 110-120 inches, and the seller says that since I already bought the projection, I measure the size after going to the actual projection. My home projection distance is expected to be about 3.1 meters, tomorrow to prepare the actual test projection size, determine the custom size, in order to leave the flutes size.

Prepare to mount on the TV background wall, hidden in the lamp slot, to prepare ahead to leave the power outlet, HDMI cable embedded 2 roots, these I have thought of, but the HDMI cable distance has not been carefully measured, the current buy Both HDMI are 15 meters, and actually only 8.5 meters or so, in order to maintain the appearance, it is estimated that they must buy a new .

The sound equipment that is currently ready to buy is Tianlong X2000+JBL

STUDIO 150P package, if you do not buy places in the near future, such a large number of moving back and forth is not convenient, ready to last purchase.

Akihabara currently purchased for wire rods

(CHOSEAL) YF2672 champagne gold high-fidelity professional audio line 100 meters, this bought more, it is estimated that almost 20 meters, but hateful does not break down .

6 subwoofer line to buy

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